SDA/OC Webinar – Collaboration & Communication: Optimizing the Lifetime Value of a Client Project Engagement

In our fast-paced, high-tech, ever-evolving world the speed of change and decision-making is getting faster, the level of competition fiercer, and adversity, ambiguity is striking harder than ever. As this is the current and future state of our world, it is imperative that all teams within organizations collaborate and communicate effectively both internally, but externally with clients. This ability to work together during all phases of a project to identify practical, relevant, and collaborative solutions will optimize business development and growth for you and your clients. This comprehensive approach to client solutions will drive long-term loyalty, retention, and sustainability within the business.

Outline:
This session provides insights on how to optimize the total lifetime value of a client project engagement. Running the gamut from business development, marketing, bid interview, design, construction, and post-engagement phases, this session will provide insights and skill development to effectively optimize opportunities through all steps of client projects – resulting in closing more business and giving your company a clear competitive advantage.

Learning Outcomes:
➢ Drive company sales, profit and growth objectives while creating a clear competitive advantage.
➢ Engage in a more comprehensive, consultative, and customer-centric approach.
➢ Understand the true upside opportunity that exists with a client project.
➢ Optimize internal team and external client collaboration and communication.
➢ Learn to identify all opportunities for growth along the client project spectrum.
➢ Discover all touchpoints in client engagement process to optimize opportunities.

Presented by:
Steve Gavatorta, owner of the Steve Gavatorta Group, specializes in empowering individuals and organizations in identifying, developing, and exceeding performance goals. Steve’s had the privilege of coaching and training thousands of high performers across an array of industries. From small businesses on the move to Fortune 500 companies, Steve collaborates with organizations to build foundations, set goals, and eclipse their highest potential.

Steve is a Certified Professional Behavioral Analyst (CPBA) and Certified Professional Values Analyst (CPVA), a certified Myers-Briggs practitioner, and accredited to coach and train for Emotional Intelligence (EQ). He is a two-time published author, and his new book In Defense of Adversity: Turning Your Toughest Challenges Into Your Greatest Success won Richter Publishing’s Amazon Best Seller Award for 2018.